Contact Us

Have a question about product specifications, stock availability, shipping rates, or an existing order? The customer support team at Novella Atelier (https://novellaatelier.shop) is here to help. Reach us directly through any of the verified contact channels listed below during our published operating hours.

1. Direct Business & Physical Mailing Address

All customer service correspondence, written inquiries, and authorized merchandise returns are handled through our main business location:

Novella Atelier
Physical Address: E-1, Talkatora Industrial Estate Rd, Talkatora, Lucknow, Uttar Pradesh 226027, India
Customer Support Email: [email protected]
Telephone Support Line: +91 63874 33075
Published Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST

2. How Our Support Team Can Help

• Pre-Purchase Product Questions: Need help verifying dimensions, material specifications, compatibility, or package contents before ordering from our Shipping & Packaging departments? Send us the product name or SKU and our team will confirm the exact details.
• Order Status & Carrier Tracking: Once your order completes handling (1–2 business days, daily cutoff 3:00 PM IST), we email your tracking number for Blue Dart, Delhivery, DTDC, and India Post. You can also check live status on our Track Your Order page.
• Order Cancellations & Address Updates: If you need to cancel an unshipped order or correct a delivery street address before carrier handoff, call +91 63874 33075 or email [email protected] with your Order ID in the subject line.
• Returns, Exchanges & Refunds: Eligible unused items in original packaging may be returned within 10 calendar days of delivery with zero restocking fees (₹0.00) and refunds processed within 5–7 business days. Review our Return & Refund Policy for step-by-step instructions.